Return & Refund Policy
Last Updated: May 01, 2026
At Kimberadamsstore, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how eligible returns, refunds, and replacements are handled for orders delivered within the United States.
Please read this policy carefully before requesting a return.
1. Return Eligibility
You may request a return within 30 days of the delivery date.
To qualify for a return, items must meet all of the following conditions:
- Be unused, unworn, and unwashed.
- Be returned in their original condition.
- Include all original packaging, tags, manuals, and any included accessories.
- Be accompanied by proof of purchase when requested.
All returns must receive approval from our customer support team before items are shipped back. Returns sent without prior authorization may not be accepted.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery.
To help us review your request as quickly as possible, please include:
- Your order number;
- A brief description of the issue; and
- Clear photographs showing the damage, defect, or incorrect item received.
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution based on the circumstances.
3. Return Process
To request a return, please follow these steps:
- Contact our customer support team.
- Wait for return authorization from our team.
- Follow the return instructions provided after your request is approved.
- Ship the approved return using the instructions we provide.
- Once your returned item is received, it will be inspected to confirm eligibility.
- If approved, your refund will be processed to your original payment method.
Return shipping instructions will be provided after your return request has been approved. Prepaid return labels may be provided when applicable.
4. Exchanges
We do not offer direct exchanges.
If you would like a different item, we recommend returning the eligible item for a refund and placing a new order separately. This helps ensure the desired item is available at the time of purchase.
5. Refund Processing
Once your returned item has been received and successfully inspected, approved refunds are processed within 2–5 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error, such as sending an incorrect or defective item.
6. Non-Returnable Items
The following items are generally not eligible for return unless required by applicable law:
- Perishable goods;
- Personalized or custom-made products;
- Gift cards;
- Downloadable software or digital products;
- Personal care or hygiene products;
- Final sale or clearance items, where applicable.
7. United States Sales Only
Kimberadamsstore sells and ships products exclusively within the United States.
Returns, refunds, replacements, and warranty-related services are available only for orders that were delivered to addresses within the United States.
International orders are not accepted.
8. Contact Information
Store Name: Kimberadamsstore
Legal Business Name: KIMBER ADAMS CONSULTING LLC
Website: https://kimberadamsstore.com
Email: support@kimberadamsstore.com
Phone:
Business Address: 3163 Players View Cir, Longwood, FL 32779, US
Support Hours: 9:00 AM - 5:00 PM (EST) (Mon - Fri)
If you have any questions about this Return & Refund Policy or need assistance with a return or refund request, please contact our customer support team before sending any items back. We are happy to assist you and will work to provide a fair and timely resolution.